Philips Aqua 8000 Vacuum Foot Broken And Not Repaired Under Warranty
I have been using the Philips Aqua 8000 Series cordless vacuum cleaner for about 8 months. Today, the connection point of the vacuum’s foot broke. I purchased the product under warranty. After the issue occurred, I contacted the store where I bought it, and they informed me that a replacement part would come from the service center and that the repair would be charged. However, since my product is still under warranty, I do not accept being asked to pay for this type of malfunction. I request that the product be repaired free of charge under the warranty.
Hello Mr. Samet, Thank you very much for sharing your experience with us. We would like to state that we have thoroughly addressed the issue you mentioned. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Best regards, Philips Home Appliances
Hello Mr. Samet, After our detailed investigations regarding the issue you shared with us, we are pleased to inform you that the problem has been resolved. If you need assistance with a different matter, please do not hesitate to contact us. Thank you for your feedback and patience, and we wish you a good day. Best regards, Philips Home Appliances
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