On August 7, 2024, I purchased the Philips AquaTrio 9000 Series device via Hepsiburada, specifically because the seller was Hepsiburada itself. Despite already having a well-known and trusted brand of vacuum cleaner at home, I chose this product due to its mopping feature. On the night of June 24, after completing a full vacuuming and mopping cycle, the device finished its cleaning mode and was placed on the charger. The following evening, when I unplugged it to vacuum my pet's bed, it displayed an *E5 error*. Upon researching the issue, I discovered this error indicates the battery is not seated properly.However, the battery was inserted on the day of purchase and has *never been removed since*. How can a device suddenly give a battery seating error if the battery has never been touched?I contacted your WhatsApp support line and explained the entire situation in detail. Yet the only response I received was: *“You are receiving this error because the battery is not seated properly.”* This explanation is simply *unacceptable*. How can a battery that was inserted only once and never removed suddenly become "improperly seated"? Additionally, customer reviews about Philips service—especially in Bakırköy and Bahçelievler—are full of complaints, with people waiting 3 to 4 weeks for service. If I had seen these beforehand, I would have never purchased the product.The device, which is under warranty until August 6, 2029, is already being referred to service *within the first year*, without any misuse or external cause.Now I’m being asked to bring the product to a service center, which, given the known delays and poor experiences, is a *complete disappointment*. I strongly advise others to read Philips service reviews before making a purchase.
On August 26, 2025, I purchased the Philips 7000 Series Aqua xc7055/01 cordless upright vacuum from Hepsiburada and have been using it daily inside my home for about 2.5 months. However, within this short period, I began experiencing serious issues with the device. When the vacuum is turned off, it ...
I purchased the Philips Aqua 9000 Series vacuum just one month ago, and it has already become unusable. Although the battery is fully charged, the device simply won’t power on and instead displays an i10 error code. I scanned the QR code on the vacuum, but it provided no explanation or solution for ...
In November 2023, I purchased a Philips PHI XU3000/02 HomeRun 3000 Series Aqua robot vacuum cleaner from MediaMarkt. About two months after the purchase, the device began experiencing various malfunctions, and since then, I have had to send it for service 8 to 10 times. Each time, a different issue ...
On April 29, 2025, I purchased a Philips Aqua Plus 8000 Series stick vacuum cleaner through the Hepsiburada app, with invoice number 7218882314. It has been less than six months since I bought the device, and at first, I was very satisfied with its performance. However, recently it has started to di...
In August 2024, I purchased a Philips 8000 Series stick vacuum cleaner from Vatan Bilgisayar. About one month after I started using it, the suction power decreased and the vacuum began showing a filter error. Even though the authorized service center cleaned the filter, the issue was not resolved. T...
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