Philips 7000 Homerun Robot Vacuum Water Tank Not Working
I purchased a Philips 7000 Homerun robot vacuum from Evkur on December 30, 2023, and its water tank has not been dispensing water to the mop for about 20 days. The device is still under warranty, and I have both the invoice and the warranty certificate. After the issue began, I took the product to an authorized service center, but they classified the water tank as an “accessory,” refused to repair it, and did not offer any solution. Since the water tank function is one of the device’s main features, I request that this issue be resolved. I am asking for the product to be repaired or replaced free of charge. My customer number is 1502023000026690, and I expect a quick resolution.
Hello Mr. Cengiz, Thank you very much for sharing your experience with us. We would like to state that we have thoroughly addressed the issue you mentioned. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Best regards, Philips Home Appliances
Hello Mr. Cengiz, The results of our detailed investigations regarding the issue you shared have been communicated to you verbally. Thank you for your patience and understanding during this process. If you have any questions or additional requests, please do not hesitate to contact us. Best regards, Philips Home Appliances
