Philips Aqua XC7053 Vacuum Plastic Part Broke Under Warranty
I purchased the Philips Aqua XC7053/01 stick vacuum on 15/02/2025. On 09/01/2025, the blue plastic connector piece between the tube and the body broke. I have used the product carefully and attentively from the very first day, and there has been no impact, drop, or user error involved. The product is still under warranty, and I have both my invoice and order number (489 158 559 8) available. I have not contacted Philips customer service since they redirect directly to the authorized service. I request that the broken part be replaced free of charge under the warranty. I can provide the invoice if required and kindly ask that my issue be resolved as soon as possible.
Hello Mr. Mehmet, Thank you very much for sharing your experience with us. We would like to state that we have thoroughly addressed the issue you mentioned. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Best regards, Philips Home Appliances
Hello Mr. Mehmet, We tried to reach you at your phone number to discuss the issue you mentioned, but we were unable to contact you. We wish you a good day. Best regards, Philips Home Appliances
