I want to share my experience and the difficulties I'm facing with the authorized service for my 2023 Peugeot 408. I bought my car about 2-2.5 months ago. On October 21, 2024, I was involved in an accident. The damage includes a 10 cm dent on the right front fender, minor damage to the right front bumper, and the deployment of the pedestrian protection system on the front hood. I took the car to the authorized service on October 23, 2024, for repairs. The service didn’t have the necessary parts in stock, so we had to wait 2-3 weeks for them to arrive. The absurdity began here. How can an authorized service not have the required parts? Eventually, the parts arrived, but now we’re facing another issue. For the past five days, the service claims they don’t have the paint or even the paint code. They are planning to use trial and error to find the right paint. Is this how a manufacturer should operate? This process has caused me significant inconvenience. As a family with children, we recently bought this car, and now we’re stuck in an incredibly frustrating situation. The delay is unacceptable, and there is neither care nor proper communication from the service. It's deeply disappointing.
I have been a dedicated Peugeot customer for an extended period, both personally and as a fleet consumer for the company I work for. Over the past year, we purchased a substantial number of Peugeot vehicles, including 5 Peugeot 508s in October 2022 and 5 Peugeot 308s in November 2022. We were even c...
I purchased my Peugeot 408 completely new. However, after 20 days after purchasing, the left front headlight malfunctioned. On March 2, 2024, I left my car at the authorized service. The part has yet to be found, even in the French warehouse. There is no information on when it will arrive. After 20 ...
I was involved in an accident with my Peugeot vehicle on 21.03.2025, and it was towed to the authorized service center the same day. The bumper and headlight needed to be replaced. It has been two months, and I still haven’t received my car back. They are also not providing a replacement vehicle. I ...
Hello, my vehicle, a Peugeot 3008 that entered traffic in November 2021, has had all its maintenance done at the authorized service until now. On 26.11.2024, while stopped at a red light, the car failed to accelerate when the light turned green. I immediately contacted the authorized service, and th...
I own a 2024 model Peugeot 3008. On May 12, 2025, I contacted the authorized service center due to a malfunction in the multimedia screen. I was initially told the issue would be resolved through a software update, but this did not fix the problem. On May 13, 2025, I was informed by the service cent...
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