I recently ordered a 7 kg bag of Hills Kitten Chicken Cat Food from PetSmart’s Turkish website. Although the price was surprisingly low compared to other sites, I went ahead and made the purchase. Soon after, a woman claiming to be a PetSmart employee called me directly on my personal phone, explaining that they had one bag left in stock, but it was damaged with a torn package. When I asked for photos or a video to verify, she simply responded, "We already inspected and sent it." I suggested waiting for a new batch, but was told I would not be able to get the new bag at the same discounted price.
They offered either a refund or store credit, and I chose a refund. To my frustration, I was informed that it would take an entire month for the money to reach my account. I had borrowed the funds to make this purchase, and with my kitten’s food supply running low, I feel completely let down by PetSmart. I believe they noticed the pricing error and decided to cancel, prioritizing profit over customer satisfaction. PetSmart needs to handle this urgently to prevent others from similar issues.
I purchased a 3 kg bag of Hills duck cat food from Pet Smart, mistakenly thinking it was chicken. When I realized my error, I tried to initiate a return. However, their website provides no clear information on return policies. I filled out the return request form but found no instructions, shipping ...
I ordered Pet Smart wet cat food online at night, but the next day, I received a call saying there was a stock issue. They offered me a different variant of the same brand and asked for my consent, which I reluctantly gave. However, when I got home, I noticed the original item was still available, ...
I purchased a 10 kg bag of Hills cat food from PetSmart, only to find out it was manufactured in April 2023 and expires in October 2024. Selling a near-expired product for a high price feels unfair, especially since it’s impossible for my cat to consume such a large amount in just a few months. I pa...
I placed an order on Pet Smart, which included 20 cans of Goody cat food (Order No: 358IM3829U). The package arrived yesterday, and while the outer box was intact, when I opened it this morning, I discovered that several cans had burst and spilled onto the others. I had to wash each can individually...
I placed an order for 10 items from Pet Smart and paid in full, but I only received 1 item. When I contacted the company, they claimed the payment I made was for shipping, not the product itself. This makes no sense, as there was no warning during the purchase process about the items being out of st...
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