I started using the Pep app and upgraded to a Premium account on the very first day. However, on the second day, I discovered that my account was blocked due to a security restriction, preventing me from making transactions.
After contacting customer service and live support, they instructed me to send a selfie holding my ID to d***@peple.com.tr**, which I did. Despite following their instructions, I received no response through the app’s chat feature or from their customer representatives.
This is extremely frustrating and unacceptable. Pep, remove the restriction on my account immediately! Has anyone else faced this issue? I expect a resolution now—don’t make me regret using your app!
ID: 909750048
On March 8, 2025, I deposited ₺900 into my Pep account without any issues. But when I tried to withdraw my own money, the app suddenly demanded that I upgrade to Premium. I never agreed to this and don't want any kind of Premium service—I just want access to my funds. When I tried to verify my iden...
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