In September 2024, I purchased flight tickets from Pegasus with travel insurance, expecting peace of mind in case any changes or cancellations were needed. Unfortunately, when I had to cancel the flights, I did not receive a full refund—even though the tickets were insured.
I called Pegasus customer service multiple times. Each time, I was told, “We’ll get back to you.” But it has been months, and not a single representative has followed up. I’ve wasted so much time chasing this issue, and I’m deeply frustrated with the lack of professionalism and accountability.
If a customer pays extra for insurance, they should be protected and respected. Pegasus has failed me on both counts. I am asking—once again—for my full refund to be issued immediately. Please don’t make me chase this any longer. This experience has completely shattered my trust in the company.
On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my accou...
Hello, On January 4, 2023, I made a purchase for two seats on a flight with Pegasus Airlines. It was stipulated that a 24-hour notice of cancellation would result in no penalties. When I needed to cancel, I did so well in advance of the 24-hour deadline. However, the amount that was credited back to...
I purchased a Pegasus flight ticket for December 14-17, 2024, along with the Pegasus Flex option, allowing for cancellations. However, when I needed to cancel my flight due to my father’s hospitalization, I contacted customer service and was shocked to learn they intended to deduct an amount much hi...
On January 29, 2025, my flight from Izmir to Lisbon with Pegasus Airlines was suddenly canceled. They rescheduled the flight for January 30, but by then, my hotel reservations were already booked based on the original flight date, leaving me stranded and financially impacted. I tried to contact Peg...
I purchased a ticket from Pegasus yesterday around 4 PM. Today, between 2 and 3 PM, I tried to cancel it, expecting to do so within the 24-hour cancellation window. However, they attempted to charge me a cancellation fee. I reached out to their Instagram support page at 4:30 PM, but they claimed the...
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