My daughter on 19th morning 00.30 got 2 boarding passes at Dubai airport to fly St. Petersburg , Russia. Dubai to Istanbul at 3.20 am and Istanbul to St. Petersburg flight which was at 9.45 am departure respectively. She flied from Dubai to Istanbul and reached there at 7.30 am. Then she went through immigration control where she lost almost 1.30 hrs due to long que and reached at boarding gate 30 minutes before departure of flight. But they didn't allow her for boarding and told boarding closed. She lost her flight and they also left her baggage. Later when she asked airlines what to do now, they told they will accommodate some next flight. One woman from airlines kept her passport and boarding pass whole day to send her on next flight and told she can't buy ticket. Then in evening told buy a new ticket. I bought new ticket for her via different countries because direct flights already left day time. Now Pegasus tell what I should do? Ask for compensation from them or sue to Pegasus? They sold her seat to some other person. I will drag them to court if they will ot give compensation.
I’m filing this complaint after experiencing a shocking level of negligence and disrespect from Pegasus Airlines. Despite having valid tickets for the 17:00 Istanbul–Gaziantep flight, I was denied boarding along with my mother and my 11-month-old baby—and we ended up stranded at the airport, homeles...
Dear official, March 30, 17.25 Paris-Istanbul flight was canceled due to technical failure after the passengers were boarded and departed. We were kept on the plane for about 3 hours and then we were evacuated. We waited in the waiting room for 2 hours. We were informed that the flight could not be ...
On Wednesday, October 22, during my international flight from Istanbul to Batumi with Pegasus Airlines, I purchased tickets and extra baggage allowance for both myself and my daughter (PNR: 14GV2Z). However, my daughter was not allowed to board because her ID lacked a photo, and she had to stay in T...
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
25-26 August 2023. Case: flight cancellation, delaying of the canceled flight even further, false baggage tagging, lost luggage. Flight: from Dalaman airport - Istanbul Sabiha Gokcen Airport - to Tbilisi airport. Departure: Dalaman Airport,25 August 2023, 10:00 a.m. Departure flight number: PC2285. ...
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