Pegasus Airlines canceled my son’s ticket for his flight to Istanbul without notifying us. He was supposed to fly to Stuttgart with a layover in Istanbul on October 11, 2024, but they canceled the Istanbul flight without any communication. If we hadn’t checked the Pegasus website ourselves, we would have been stranded with no information. It seems like Pegasus deliberately didn’t inform us and would have waited until we were at the airport to say the flight was canceled. I’m extremely frustrated and want to express my complaint here. This level of customer service is unacceptable, and I expect Pegasus to take responsibility for their poor communication and resolve this issue properly.
I recently had a major issue with Pegasus Airlines and I just want to share my experience with others in the hope that it might help someone else in a similar situation. So, I was informed by Pegasus that the Kayseri-Istanbul section of my flight on 10.02.2023 at 5:45 AM with a connecting ticket to ...
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
On August 26, 2023, just a few hours before our flight from Istanbul to Nuremberg, Pegasus Airlines notified us that the flight was canceled. As expected, we couldn't reach anyone from Pegasus in Turkey, so we had to contact them through Germany. Our flight was rescheduled to the next day, with a ch...
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
I bought two tickets from Pegasus Airlines to fly from Alanya to Istanbul and then from Istanbul to Munich in January 2023. But when I went to check in on February 9, 2023, I was told that the flight from Istanbul to Munich had been canceled without any warning. The counter staff at Pegasus Airlines...
Comments