I flew to Bologna, Italy, with Pegasus Airlines, and both of my newly purchased suitcases were damaged on the outbound flight. I chose not to deal with it at that point, but on the return journey, the suitcases were torn apart. We submitted a complaint, and Pegasus told us we could return the suitcases; however, they were already unusable, and we didn’t have time to replace them as we were waiting for a transfer. So, we requested compensation instead. Upon our return, we sent emails, photos, our IBAN, and a product link since we couldn't locate the invoice. It's as if our complaint for two suitcases was never properly filed—only one was compensated, and Pegasus stated the case was closed. But if no application existed, how was one suitcase paid for? It has now been 35 days, and we are still waiting for payment for the second suitcase. This behavior is completely unworthy of Pegasus. Application number: 13064834.
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
During our Ankara–Nicosia and Nicosia–Ankara flights with Pegasus Airlines, my suitcase was damaged, yet our claim was rejected despite submitting a formal report. On our first flight to Nicosia, one of the suitcase wheels was broken, which we photographed and reported at Ercan Airport. During the r...
I bought my wife a brand-new suitcase as a gift from Germany, and she was thrilled. However, after just one flight with Pegasus, the suitcase was badly damaged. We immediately reported the issue, and they filed a report, but their response was ridiculous. Instead of offering a replacement or compen...
Pegasus Airlines seriously let me down. On two separate flights, both my suitcase and my mother’s were damaged. I filed two official complaints — #13219839 and #13156891 — with photos and detailed reports clearly proving the damage. Despite all this, Pegasus continues to ignore our complaints, dragg...
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
Comments