On October 2, 2024, I was traveling internationally with my mother from Sabiha Gökçen Airport via Pegasus Airlines. I had a cabin baggage allowance and had also upgraded my checked baggage from 20 kg to 25 kg. I received an SMS and email from Pegasus confirming my free cabin baggage allowance.
However, an employee named Ö*** demanded an extra fee for my backpack. After I paid, they told me I couldn’t take my backpack onboard, even though it had my laptop and other electronics. As a master's student, this situation left me completely frustrated. I asked to retrieve my backpack, but the employee rudely told me to "go downstairs and get it yourself."
None of the other passengers’ backpacks were weighed, and when I mentioned this, the staff shamelessly replied, "That’s your bad luck." In total, Pegasus has charged me nearly ₺10,000 for seat selection, extra baggage, and this additional fee. I am requesting a full refund for this unfair treatment!
Dear Pegasus Representatives, On September 17, 2025, I experienced serious inconvenience on your PC2281 Dalaman – Istanbul Sabiha Gökçen flight. Although I have traveled many times with the same cabin-size suitcase—purchased and sold as cabin-compatible—your staff refused to allow me to bring it o...
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
On October 5, 2025, during my Pegasus Airlines flight from Dalaman to Sabiha Gökçen, I was charged an unfair additional fee for my cabin-size suitcase. Just one day earlier, on October 4, I had flown the same route in reverse (Sabiha Gökçen to Dalaman) with the exact same suitcase and had no issues ...
On December 12, 2024, during the 8:50 AM Brussels flight with Pegasus Airlines, I was aware that I didn’t have checked baggage allowance, so I carefully packed a standard laptop bag weighing under 3 kg. However, at boarding, staff claimed my bag exceeded the size limit, using the crowd as an opportu...
Dear Pegasus Airlines, I am writing to formally report the unacceptable experience I had on my flight from Sabiha Gökçen Airport to Kahramanmaraş. Kiosk & Check-In Issues: I was directed to use a self-service kiosk for check-in, but the machine continuously malfunctioned and prevented me from comple...
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