BDG Game PhonePe/UPI Deposit Debited But Not Credited

I am a user of BDG Game. On the 26th, I made a payment using the PhonePe / UPI option shown on the BDG Game deposit screen. I made the payment using the same UPI details displayed on the BDG Game screen. The payment amount has been deducted from my bank account, but my deposit has still not been received in my BDG Game ID. My BDG Game user ID is 3899***. The reference code for this payment is RC20260826063139001055346c, and I also have the order number for this transaction. I have screenshots and a screen recording showing the BDG Game deposit screen and transaction details, as well as a bank statement clearly showing that the payment was debited, but the balance has not been credited to my BDG Game account. I request that this specific transaction be checked in detail immediately and that the amount deducted from my bank account either be fully credited to my BDG Game account or promptly refunded to my PhonePe / UPI bank account. I also request a clear explanation of the reason for this issue and that proper steps be taken to prevent similar deposit problems in the future.