I bought a ticket from Pegasus Airlines for a flight from Ankara to Almaty, Kazakhstan, on March 29th, 2025. My flight was delayed in Ankara by 1 hour and 30 minutes. By the time I landed in Istanbul, my connecting flight had already departed. I tried to speak with a Pegasus Airlines supervisor, but she simply canceled my ticket and said to me, “Good luck.” On top of that, they lost my luggage, which I ended up finding myself four hours later. I tried to find a flight back home to Ankara but couldn’t, so I had to stay overnight at a hotel in Istanbul and finally managed to get a bus ticket to return home. Now I’m on the bus heading back. I’ve traveled to 83 different countries around the world, but I’ve never encountered an airline like Pegasus Airlines. This has been the worst airline experience I’ve ever had. I will never fly with this company again—never. Unprofessional, unreliable, and completely irresponsible.
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
Pegasus Airlines has let us down. The company clearly has no understanding of customer satisfaction. Unfortunately, we are left with limited domestic airline options in Turkey, and Pegasus takes advantage of this, knowing customers have few alternatives. As a result, they act like they don’t care ab...
I was denied boarding on my Pegasus flight 44 minutes before departure. On May 25, 2025, I tried to check in for the 06:55 Ankara–Izmir flight at 06:11, but I was told the system had already closed. When I approached the sales representative, I was scolded with the words, “I’m explaining, don’t you ...
I boarded Pegasus Airlines flight pc2663 from Ankara to Budapest on August 1, 2023, with a layover in Istanbul Sabiha Gökçen. However, due to a 1.5-hour delay in Ankara, the flight missed my connecting flight from Istanbul to Budapest. Pegasus wanted to cancel my ticket at first. They later offered ...
On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with...
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