On August 26, 2023, just a few hours before our flight from Istanbul to Nuremberg, Pegasus Airlines notified us that the flight was canceled. As expected, we couldn't reach anyone from Pegasus in Turkey, so we had to contact them through Germany. Our flight was rescheduled to the next day, with a change in the airport to Munich. However, there's no guarantee that this one won't be canceled as well. We had to cover the expenses for accommodation in Istanbul for one night for our family of four, and also for transportation from Munich to Nuremberg. We are in a very distressing situation. We have no idea how our grievances will be addressed. This is the second or third time we've faced the same issue with the service quality of Pegasus Airlines.
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
I bought two tickets from Pegasus Airlines to fly from Alanya to Istanbul and then from Istanbul to Munich in January 2023. But when I went to check in on February 9, 2023, I was told that the flight from Istanbul to Munich had been canceled without any warning. The counter staff at Pegasus Airlines...
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
Pegasus Airlines canceled my son’s ticket for his flight to Istanbul without notifying us. He was supposed to fly to Stuttgart with a layover in Istan...
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...
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