On March 3, 2025, I purchased a ticket for Pegasus Airlines flight PC-2816 (PNR: C2UFP2), scheduled for March 23, 2025, at 08:50. I paid extra for seat 1F and chose the Super Eco package. As someone who’s flown Pegasus multiple times, I’ve always purchased my seat during booking, and check-in was always handled by the airline. I’ve never done it myself—and never had to—until now.
But this time, when I arrived at the airport, I was told I had no ticket. Apparently, since I hadn’t completed online check-in and there were less than 45 minutes until takeoff, Pegasus canceled my seat. I was then told I could get on a later flight if I paid again. I was forced to pay ₺1450 to buy the same seat a second time.
To make matters worse, airport staff told me automatic check-in would have happened if I’d purchased a higher-tier package, but Pegasus call center staff said no such automatic process exists, no matter the package. Even the company's employees clearly don’t understand their own policies.
If I had failed to select a seat, maybe I could understand. But I paid for my seat—so why was I still expected to check in manually? And why was my ticket canceled and resold to someone else when there were still 45 minutes until departure?
On March 3, 2025, I purchased a ticket for Pegasus Airlines flight PC-2816 (PNR: C2UFP2), scheduled for March 23, 2025, at 08:50. I paid extra for seat 1F and chose the Super Eco package. As someone who’s flown Pegasus multiple times, I’ve always purchased my seat during booking, and check-in was al...
On March 13, 2025, I booked a Dubai-Pegasus flight with two different fare types: one Light Package and one Super Eco. My Super Eco ticket included checked baggage, but today, when I checked the Pegasus app, it suddenly shows no checked baggage allowance. Despite already paying for this service, Peg...
Pegasus Airlines sold more tickets than available seats on the 17:15 flight, and we were offered compensation to take the next flight at 19:30. The offer included a refund and two free tickets valid for a year. We were also told that if seats opened up on the 17:15 flight, we could still board and r...
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