Pegasus Airlines sold more tickets than available seats on the 17:15 flight, and we were offered compensation to take the next flight at 19:30. The offer included a refund and two free tickets valid for a year. We were also told that if seats opened up on the 17:15 flight, we could still board and receive the promised refund. Trusting this, we accepted the offer.
However, despite securing seats on the 17:15 flight, our seat numbers were changed at check-in, and we were the last passengers to board. We were seated separately, in 4D and 11F, instead of our original 22E and 22D. Now, Pegasus has sent an email refusing the refund and compensation, breaking their promise.
Why did Pegasus fail to honor their commitments? Why were we moved to different seats and boarded last despite having confirmed seats? We demand an immediate explanation and resolution, including the refund and free tickets as promised. This treatment is unacceptable for passengers who placed trust in your offers.
I arrived at the airport at 6:00 am to catch my flight with Pegasus Airlines, only to be faced with a nightmare. First, my initial ticket was canceled, forcing me to buy a second one. Then, even though I waited at the check-in counter with 45 minutes left before boarding, I was told that my check-in...
I tried to change my Pegasus Airlines flight through their online system. Everything appeared to work normally — I was shown the price difference, approved the total, and proceeded with the transaction. Despite receiving confirmation that the additional fee was charged not once, but twice, my flight...
I booked my flight through the Pegasus Airlines mobile app and paid extra to select a seat with additional legroom and a window view—comfort was important to me for this trip. However, when I arrived at Sabiha Gökçen Airport and proceeded to check in, I was shocked to be told that my seat had been c...
On March 3, 2025, I purchased a ticket for Pegasus Airlines flight PC-2816 (PNR: C2UFP2), scheduled for March 23, 2025, at 08:50. I paid extra for seat 1F and chose the Super Eco package. As someone who’s flown Pegasus multiple times, I’ve always purchased my seat during booking, and check-in was al...
On March 3, 2025, I purchased a ticket for Pegasus Airlines flight PC-2816 (PNR: C2UFP2), scheduled for March 23, 2025, at 08:50. I paid extra for seat 1F and chose the Super Eco package. As someone who’s flown Pegasus multiple times, I’ve always purchased my seat during booking, and check-in was al...
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