PDF Guru Unauthorized Charge on Debit Card — How to Get a Refund
On September 20, 2025, and August 30, 2025, a total of $38 (two separate unauthorized charges) was withdrawn from my Ziraat Bank Bankkart Genç card by a website called PDF Guru, without my knowledge or consent. I have never signed up for this site, never used any of its services or trial versions, and never gave authorization for these transactions.
When I discovered the issue, I immediately contacted my bank, and my card was temporarily canceled. However, so far I have not received any refund or resolution from either PDF Guru or the bank. I have receipts and transaction records as proof of the unauthorized withdrawals.
As a student, I’ve been financially impacted by these unauthorized charges. I request that the amount withdrawn without my consent be refunded to my account as soon as possible.
Hello Hatice, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the inconvenience, concern, and disappointment you have suffered due to two separate payments totaling 1,599 TRY withdrawn from your Ziraat Bank Bankkart Genç card on 20.09.2025 and 30.08.2025. We fully understand the sensitivity of this situation given your status as a student, the fact that you had to cancel your card, and your legitimate request for an urgent refund of the amount that was taken without your knowledge. We would like to point out that the payments were taken only with user consent at the time of registration and that the subscription terms were presented transparently on the sales screen. Based on the receipts you have, we want to examine your file in detail, locate your account if it exists, and resolve this issue as quickly as possible. Please contact our support team directly. We await your message so we can examine the process in detail. Best regards, PDF Guru Team
