PDF Guru Scam? €46 Monthly Withdrawals Without Consent From My Card
Even though I have never subscribed to or registered with PDF Guru, I recently discovered that unauthorized payments have been withdrawn from my credit card in different amounts. Between May 3, 2025, and September 11, 2025, a total of five payments were charged to my card ending in 5118, as follows:
May 3, 2025: €46.82
June 2, 2025: €46.20
July 2, 2025: €45.24
August 7, 2025: €44.30
September 11, 2025: €43.64
Additionally, on April 26, 2025, two small transactions of €0.76 and €0.65 were made. None of these transactions were made with my knowledge or consent, and I have never initiated any membership or subscription with this service.
When I noticed this month’s withdrawal, I immediately contacted Ziraat Bank’s customer service and had my card canceled. During my call with the bank, I was informed that all previous transactions over the past five months were also unauthorized. I have been unable to reach the company, and there is no available contact channel to resolve the issue.
I can provide bank statements and transaction receipts upon request. I am demanding the full refund of all unauthorized charges made without my approval and an official explanation for how these payments were processed.
Hello İrem, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the test transactions of €0.76 and €0.65 on 26.04.2025 on your Ziraat Bank credit card ending in , followed by unauthorized charges (€46.82, €46.20, €45.24, €44.30, €43.64) drawn without your knowledge over five months between 03.05.2025 and 11.09.2025, for having to cancel your card and for not being able to reach us earlier. We fully understand the inconvenience, worry, and your legitimate request for a full refund of all these amounts that were taken without your consent. We would like to point out that payments are taken only with user approval at the time of registration and that the subscription terms are presented transparently on the sales screen. Based on the card details and receipts you have, we want to examine your file thoroughly, locate your record in our systems, and address all refund requests to resolve your issue as quickly as possible. Please contact our support team directly. In your message, include the email address you use or have used on PDF Guru, the first six and last four digits of your Ziraat Bank card, and the receipt images of your card transactions, so we can locate your record in our system, review your file, and assist you promptly. We look forward to your message so we can examine the process in detail. Best regards, PDFGuru Team
