Even though I have never subscribed to or registered with PDF Guru, I recently discovered that unauthorized payments have been withdrawn from my credit card in different amounts. Between May 3, 2025, and September 11, 2025, a total of five payments were charged to my card ending in 5118, as follows:
May 3, 2025: €46.82
June 2, 2025: €46.20
July 2, 2025: €45.24
August 7, 2025: €44.30
September 11, 2025: €43.64
Additionally, on April 26, 2025, two small transactions of €0.76 and €0.65 were made. None of these transactions were made with my knowledge or consent, and I have never initiated any membership or subscription with this service.
When I noticed this month’s withdrawal, I immediately contacted Ziraat Bank’s customer service and had my card canceled. During my call with the bank, I was informed that all previous transactions over the past five months were also unauthorized. I have been unable to reach the company, and there is no available contact channel to resolve the issue.
I can provide bank statements and transaction receipts upon request. I am demanding the full refund of all unauthorized charges made without my approval and an official explanation for how these payments were processed.
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