PDF Guru Charged Without My Consent After a One-Time Payment Last Year
Last year, I made a one-time payment of 59.00 TL on the PDF Guru website, and my card details were saved during that transaction. However, in October 2025, I discovered that 2,099 TL had been withdrawn from my credit card without my consent or any prior notification. I did not receive any email, SMS, or invoice regarding this transaction.
As soon as I noticed the unauthorized charge, I attempted to contact PDF Guru, but I have not received any response so far. I have never experienced a similar issue before, and this is the first time something like this has happened. I haven’t yet contacted my bank, as I expect the company to resolve this issue directly and urgently.
I am requesting an immediate refund of the 2,099 TL that was withdrawn without my authorization, as well as the complete deletion of my saved card information and any associated account or subscription.
Hello Gülden, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the one‑time transaction of 59.00 TL last year, followed by an unauthorized charge of 2,099 TL on your credit card in October 2025, for which you received no notification, and for the fact that you did not receive a response despite previously trying to reach our customer service. We fully understand the hardship and concern caused by this unexpected charge, your legitimate request for the complete deletion of your card information and membership, and the urgent refund of the 2,099 TL taken from your account. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. Based on your payment and transaction details, we would like to review your file thoroughly, delete your membership and stored card information entirely, and assess your refund request so that we can resolve your issue as quickly as possible. Please contact our support team directly. In your message, include the email address you use on PDF Guru, the first six and last four digits of the card used for payment, your original receipt for the 59.00 TL transaction, and an image of the receipt for the 2,099 TL charge dated October 2025. This will allow us to locate your record in our systems, examine your file, and assist you promptly. We look forward to your message so we can examine the process in detail. Best regards, PDFGuru Team
