I Face Pdfguru Refusing Refund After Unauthorized ₺2,200 Credit Card Charge
On September 23, even though I used the Pdfguru service through Google for a one-time transaction only, ₺2,200 was unauthorizedly charged to my credit card. I never approved any membership or subscription, nor did I encounter any checkbox, contract, or subscription agreement during the process. I noticed the unauthorized charge on my mobile phone banking app.
As soon as I discovered the issue, I contacted Pdfguru via Gmail. They asked me to share my credit card details for verification, but afterward claimed they weren’t responsible for the transaction and redirected me to an invalid Gmail address. I never received any helpful response or refund regarding my payment.
I also canceled my Ziraat Bank credit card and filed a complaint with my bank. I request that these unauthorized charges be prevented in the future and that the ₺2,200 withdrawn from my account be refunded immediately.
Hello Enes, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the unauthorized 2,200 TL charge on your Ziraat Bank credit card after your one‑time use on September 23, for the inconvenience you faced in communicating with our support team via Gmail, and for not receiving a positive response to your refund request. We fully understand the hardship, concern, and your legitimate demand for an immediate refund of the 2,200 TL that was taken without your knowledge. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to examine this transaction on your Ziraat Bank card directly in our systems, locate the correct record, and resolve your issue as quickly as possible. Please contact our official support team. In your message, include the first six and last four digits of the Ziraat Bank card used for the transaction, and an image of the receipt for the 2,200 TL charge dated September 23. With this information we can locate your record in our system, review your file, and assist you promptly. We look forward to your message so we can examine the case in detail. Best regards, pdfguru Team
