I placed an order online using PayPal, but then decided to cancel it before it shipped. How will I get my refund?

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Xolvie Resolution Specialist February 09, 2024 4:27 pm

If you used PayPal to buy something online but later changed your mind, the way you get your money back will depend on the online store's cancellation policy:

• Check the store's policy. A lot of online stores make their cancellation policies clear on their website or when you check out. Take the time to read their policy so you know how they handle refunds, including how long it takes and if there are any restocking fees.

• Talk to the Store: If you change your mind about your order, you should talk to the online store directly. They might have specific rules or instructions for canceling orders and starting refunds. Give them information about your order and anything else they might need to make the cancellation process easier.

• Method of Refund: Usually, the refund will be sent back to the way you paid the first time. In this case, that was PayPal. The store may take a while to process the cancellation and refund before the money shows up in your PayPal account. PayPal will let you know when the refund comes through.

Keep in mind that the information provided reflects the general process, but any alterations to PayPal’s policies could influence the refund process.

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I placed an order online using PayPal, but then decided to cancel it before it shipped. How will I get my refund?

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