I Face Instagram Ad Payment Taken but Campaign Not Activated

profile
Berkant
August 06, 2025 7:23 pm
25

Today I paid ₺603 through PayPal to publish an ad on Instagram. Even though the payment was successfully processed, my ad was never activated or published. After realizing the issue, I restarted the app and even tried logging in from another device, but the problem persisted.

This is not the first time I have experienced this — similar issues have occurred several times before, and it keeps repeating. Despite paying for the service, the ad system fails to deliver what I purchased. Up to this point, I have not yet contacted Instagram support, but the lack of reliability is very frustrating.

I expect Instagram to either activate my ad immediately or refund the ₺603 payment. Customers should not have to face recurring problems where payments are accepted but the service is not provided.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Unresolved €22.03 Bank Transfer to PayPal - Customer Service Unhelpful

profile
Doğan
November 19, 2023 7:29 pm
79

I Face Payment Failure for Permanent Ban Removal on Ometv iOS

profile
Samet
August 10, 2025 12:44 am
46

Pending 1000 Euro Revolut Transfer to Türkiye İş Bankası Account

profile
Rabia
November 30, 2024 6:32 pm
143

PayPal Hasn’t Processed My $446 Payment After 5 Days

profile
İbrahim
June 19, 2024 7:55 pm
68
1
Mehmet is completely dissatisfied with the result

PayPal Permanently Closed My Account, Holding €364 for Over a Year

profile
Mehmet
November 20, 2024 7:29 pm
30
Report a Similar Issue