Parimatch suspended my account for “suspicious activity” after a big win. What should I do to solve this?

If Parimatch suspends your account for "suspicious activity" following a large victory, the first step is to contact their customer service immediately via live chat, email ([email protected]), or phone. Request a thorough explanation of the suspension and which specific acts were highlighted as suspicious.

Most suspensions occur when substantial gains trigger security checks, particularly if the account has not been completely confirmed. Ensure that all of your personal information in your Parimatch account is correct and complete, and check to see if any more papers are required for verification. This could contain proof of identity, address, and payment method. Submit any needed documentation as soon as possible to help resolve the problem.

Once you've submitted the appropriate documents, get an approximate timeframe for the review process. It's critical to be patient but persistent. Keep track of all correspondence with Parimatch for future reference. If the problem isn't resolved within a reasonable time frame, consider escalating the situation by filing a complaint on our website.