My Pocket Option Account Was Blocked, and I Can’t Withdraw My Balance

I am writing about the blocking of my Pocket Option account and the fact that I can no longer access my funds. On 28 August my account was blocked and I received an email from Pocket Option stating that there was an issue related to my identity verification. I tried many times to verify my identity as requested, but despite these attempts my account remains blocked and I cannot log in or use the account. At the moment, there is approximately 38 USD in my Pocket Option account that I cannot withdraw or access in any way. I have not yet received any individual support or clear explanation from Pocket Option about what exactly is missing or how I can successfully complete the verification so that my account can be restored. I request that my identity verification be reviewed again, that my account be urgently unblocked, and that I be allowed to withdraw or fully use the 38 USD in my account, or that my balance be paid to me by another secure method if the account cannot be reopened.