Paack – Order Marked Delivered But Not Received (2nd Incident)

I am writing regarding a Paack delivery wrongly marked as completed for shipment number 470367279123, which was supposed to be delivered in Antibes, France. This is the second time in less than one year that I experience the same issue with Paack. In the most recent case, I was not at home when the delivery was attempted and later received an email stating that my order had been delivered to a “safe place”. However, no parcel was left at my address, no neighbor received anything, and I have no information about where this supposed “safe place” is. Despite the system showing the order as delivered, I still do not have my package. I tried to contact Paack through the available chat to report the problem, but my complaint went nowhere and I did not receive any concrete answer or solution. There is also no clear email contact, which makes it even more difficult to resolve the situation. I request that Paack investigate this delivery, clearly identify where the parcel was left, and either deliver my order properly or issue a refund through the seller. I also expect measures to be taken so that orders are not marked as delivered to a “safe place” when the customer cannot locate or access the parcel.