I made a reservation for a bungalow stay through the Hotelz app, but unfortunately, a customer representative called me four days later to let me know that the reservation was cancelled. They insisted that it was not documented in their system and had already been purchased by another customer. It can be quite difficult to find suitable accommodations. Is there a way to cancel a reservation that was made several days ago? I am incredibly disappointed with this experience and have no intention of considering Hotelz again in the future.
I booked a hotel reservation on Otelz.com, specifically choosing one with a free cancellation period. However, as soon as I completed the reservation, I saw that the free cancellation date and time had already passed. I made the reservation on May 9, 2024, at 9:08 PM, but the free cancellation perio...
On February 6, 2025, I made an early reservation through Otelz, trusting that my booking was secure. However, today I received an email stating my reservation was canceled without any prior notice. When I called customer service to ask why, they told me the hotel canceled it because their price was...
I made an early reservation on July 17, 2024, through the Otelz app to take advantage of a promotion for a hotel that was listed as available at the time. However, nearly a month later, on August 15, 2024, I received an email stating that my reservation was canceled due to "Other" reasons, citing no...
Two hours ago, I made a reservation on Otelz with booking number 5279**. I quickly realized that due to an error on the search page, the price I saw for two nights was actually for just one night, resulting in a significant difference in cost. Without noticing, I confirmed the reservation. As soon a...
Last night, I made a reservation and paid for a stay at Cella Boutique Hotel in Selçuk. Today, as I was about to leave for the trip, Otelz.com called to inform me that the hotel is closed. They offered no prior warning and told me I would receive a refund in 7-14 business days. This situation left ...
Comments