I booked a hotel reservation on Otelz.com, specifically choosing one with a free cancellation period. However, as soon as I completed the reservation, I saw that the free cancellation date and time had already passed. I made the reservation on May 9, 2024, at 9:08 PM, but the free cancellation period ended on May 9, 2024, at 6:09 PM, which is three hours before I even made the booking. I contacted customer service, but they told me that I must have seen and accepted these terms, so there was nothing they could do. How can a reservation be canceled before it even exists?
On February 6, 2025, I made an early reservation through Otelz, trusting that my booking was secure. However, today I received an email stating my reservation was canceled without any prior notice. When I called customer service to ask why, they told me the hotel canceled it because their price was...
I made an early reservation on July 17, 2024, through the Otelz app to take advantage of a promotion for a hotel that was listed as available at the time. However, nearly a month later, on August 15, 2024, I received an email stating that my reservation was canceled due to "Other" reasons, citing no...
I made a reservation on Otelz.com for a one-night stay from March 31 to April 1, 2025, under reservation number 5504023. The full amount was immediately charged to my credit card. However, when I called the hotel directly today to ask a simple question, I was shocked to hear that they had no record ...
I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe...
I made a hotel reservation via otelz.com in January 2025, and although Otelz.com confirmed the booking, when I contacted the hotel's reservation desk, they said they couldn’t find any record of it. They later informed me that their contract with otelz.com had been terminated in early January 2025. T...
Comments