On October 8, 2024, I delivered my Oppo Reno 6 phone to your Ortaköy service center for battery and freezing issues under service form TR04-014R241008001. Today, October 26, 2024, I collected my device from the same service center. I was informed that the battery had been replaced and the service was complete. However, upon reaching home and inspecting the device, I discovered significant issues that were not present when I handed it over. Specifically, the device’s back cover is detached from the main body (as shown in the attached image), a visible stain is present inside the camera lens, and the top left front edge is crushed. These damages are entirely new and were not on the device when I initially delivered it for service. It appears the technician did not thoroughly check the device before it was returned to me. Since the service center is closed on weekends and today is a public holiday, I am reaching out via email to officially record this issue. I request that immediate action be taken to rectify these problems, and I expect full resolution to address the inconvenience caused by these additional damages. Thank you for your prompt attention to this matter.
On October 1, 2025, I purchased an Oppo Reno 14F 5G (12/256 Opal Blue) smartphone from Media Markt Hilltown AVM, Karşıyaka, İzmir. Just a few hours after unboxing the device, I began experiencing serious issues — the front camera stopped working, the rear camera froze, and the phone frequently lagge...
I purchased an Oppo A60 smartphone from Teknosa on November 27, 2024, only to discover that the camera was defective. When I reported this issue to Teknosa, they suggested it might be a software glitch and recommended several steps, such as resetting to factory settings. None of these solutions work...
I’ve been using my Oppo Reno 4 Pro without issue until about two months ago, when it suddenly started having problems while charging with its original charger. It began rapidly connecting and disconnecting, making charging unreliable. Oddly, it charges fine when I use other chargers—but that’s not a...
Hello, I purchased an Oppo Reno 13 F from Teknosa on June 29, 2025, and I’ve been facing severe problems with it from day one. During phone calls, either the audio cuts out entirely, or I can't understand what the other person is saying due to garbled or missing sound. This is a critical function fo...
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