Opel Dealer Did Not Provide Standard Mats or Invoice
On April 3, 2026, we purchased an Opel Frontera 1.2 Hybrid GS Comfort package vehicle for my wife from Opel ABC, a dealership based in Ankara that sells vehicles under the Stellantis Group.
At the time of delivery, I noticed that even the original Frontera floor mats were not provided. While I expected the standard branded mats to be included with the vehicle, I was told that only rubber mats were given and that no additional mats or promotional items were included.
As for the user manual, I only received it on a USB drive after specifically requesting it.
I request that Opel provide the original, vehicle-specific floor mats for my Frontera, as well as the complimentary car vacuum that Stellantis Group offers with Peugeot and Citroën vehicles.
I have already purchased properly fitted floor mats at my own expense. Therefore, if providing new mats is not possible, I would accept reimbursement of the $70 I paid for compatible mats (converted from 2,199 TL).
A screenshot of my order is attached.
Additionally, although the ABC Opel dealership stated that the invoice would be sent via email at the time of delivery, I still have not received it. I request that the invoice for my vehicle be sent to me by email as soon as possible and that these missing items and service issues be resolved by Opel and the dealership.
Furthermore, the dismissive, mocking, and unprofessional attitude of the staff in the dealership’s credit department was upsetting and disappointing, especially for my wife.
