In October 2023, I bought a Mokka-e vehicle from the Opel Mar dealership. My car was delivered to me without floor mats. I communicated my request regarding this. After a while, they informed me via WhatsApp that the floor mats had arrived and that I could come and pick them up. I went to the dealership, and they said that the Mokka-e floor mats had not arrived, that it was a mistake, and that they would inform me when they did. I agreed and left. Months passed, and when I didn't hear from them, I called the Opel Turkey headquarters to complain. The friends working at the dealership responded by saying, "Look, we sent a message, you came and picked it up." The date and time I came are clear. If they claim that I picked it up, they can check the security cameras - With this frustration, I went to the dealership and spoke to the managers, including their boss. Their manager told the relevant person to send the floor mats. I started waiting again, and a week later, Ms. İnci called me to inform me that the floor mats would come from abroad and that it would take some time. It's probably been 3 months, and still no word... I couldn't get the floor mats for the car I paid for. My company has three Opel cars. This is the first time I bought a car from this dealership, and I regret buying the car. Even if this was the last car left in the world, I would never, ever buy a car from this dealership again. Ms. Serpil, who I believe was the salesperson, was very attentive during the sale and promised a free charging adapter, which I am not even mentioning. I gave up on that already. If we can get the floor mats I paid for, that would be great!
When I received the car, the dealership did not provide the original floor mats, assuring me that they would be delivered later. Since September, I have been following up on the delivery of the floor mats without success. Despite reaching out to Opel Turkey for assistance, they were unable to provid...
On June 28, 2024, I fully paid for and ordered an Opel Mokka from Asal Otomotiv. The dealer promised delivery within 7-10 days, but this didn't happen. They informed me the issue was with Opel Turkey. My first contact with Opel Turkey's customer service was on July 3. On July 5, Ms. Mevsim responde...
Hello, in July, the paint on the roof of our Opel Mokka started peeling off. We had purchased the car from the dealership Gaziemir Kahyaoğulları in Izmir, Turkey. We filed a complaint with them, and they took photos of the car and initiated an investigation. They admitted it was their fault and offe...
Hello, in October 2023, I purchased an Opel Grandland from the Balıkesir Beyaz dealership. I had heard about complaints regarding roof paint, but I thought these issues were limited to the previous series. I never imagined that such a problem could still occur. However, just three months after I bou...
I own a 2022 Opel Mokka 1.2 t gsline car. In July 2022, I took delivery of my new vehicle from the dealership. After one year, the leather on the back of the headrests began to discolor slightly. This discoloration gradually increased, and it appeared in the headrests of five seats. I called Opel Tu...
Comments