OnePlus asked me to close a dispute on PayPal in order to process the refund, is that request trustworthy?

When a seller or company like OnePlus asks you to close a PayPal dispute before receiving your refund, the safest option is not to do it.

Closing the dispute means you won’t be able to reopen it or escalate it if the money never arrives.

To protect your refund:

• Keep the dispute open until the amount is credited to your PayPal account.
• Ask the seller for written proof or a screenshot showing the refund has been processed.
• Check in PayPal that the money is marked as “available” and not just “pending.”
• If days go by with no progress, escalate the dispute to a claim so PayPal can intervene.
• Save all messages and receipts to support your case if needed.

Acting cautiously ensures that you keep PayPal’s protection in case the seller fails to deliver.

❗ If you’ve received this type of request, share it on Xolvie so other users are warned about practices that may put their refunds at risk.