Nutella App New Year Sweater Stock Was Misleading: Seek Explanation
About three years ago, I experienced a problem with a Nutella promotion that was run through Nutella’s own mobile application. The campaign was for New Year sweaters, and I planned my participation based on the information shown in the app. However, the stock information for these sweaters was clearly insufficient and misleading. The app did not accurately reflect the available stock, and as a result I was not able to benefit from the promotion as expected. Because the stock status was not transparently and correctly shown in the Nutella app, I felt misled and disappointed. I kindly request that Nutella provide a clear explanation about how this campaign was managed in terms of stock, and that they acknowledge the misleading stock information in the app regarding the New Year sweaters so that similar issues do not occur again.
Progress
As a consumer who has been regularly purchasing and using all Nutella products for years, I have been experiencing serious grievances for about 3 years due to the point system. When I want to use the points I accumulate from the products, I encounter a completely unfair system under the name of 'gift times', which seems like a total deception. I collect points, but when it comes to using them, I am practically unable to use my points due to gifts that run out within seconds and campaign periods that are almost impossible to catch.
When I previously contacted Nutella officials about this issue, the matter was brushed off with general statements such as that the campaigns would continue, and no concrete improvements were made. While both I and many other consumers experience the same problem, ignoring this situation further increases the sense of injustice.
My request from Nutella is very clear and actually quite simple: To establish a point redemption system that is truly usable, fair, transparent, and accessible to everyone. I want clear options to be presented to the consumer and, if the points are sufficient, to be able to receive these gifts without having to race against time.
By the way, only (!) past points are being deleted, I said if you gave us a chance to use them, we would, but no way, this is an extremely ridiculous campaign.
