I canceled my flight before departure due to personal reasons and requested a refund exactly as stated in their policy. I sent an email as instructed, but after three days, I have received no response. There is no way to reach a real person, only useless automated chatbots that do nothing to help. I tried every possible way to contact them, but their customer service is nonexistent. To make things worse, everything is in Russian, so I had to translate every phrase just to understand their policies and processes. This is by far the worst airline I’ve ever dealt with. I wouldn’t recommend Nordwind Airlines to anyone—zero communication, no support, and a terrible experience overall. If you value your time and money, stay away!
Since Nordwind Airlines was my sole choice for travel, I bought tickets even though multiple reviews about regular cancellements surfaced. Sadly, as many others had found, my flight was called off. At Nordwind's desk at Istanbul Airport, the personnel was absolutely useless. They only told me to uti...
Southwind Airlines failed to notify me in advance about the cancellation of my flight. I only found out at the airport that my ticketed flight had been canceled, as no email or official communication was ever sent to me. When I spoke with other passengers—around 15 people I was able to reach—it turn...
Today, I was supposed to fly from Istanbul to Sochi on the 10:10 AM Azimuth Airlines flight, but the plane still hasn’t departed. We've been kept waiting without any real updates or explanations. When we tried calling the airline to get information, we were told “it’s not our problem”—a completely u...
Around 3-4 months ago, I purchased a ticket from Indigo Airlines for $800. I later learned that the airline operates with a policy where passengers are prioritized only if space becomes available. Unfortunately, the flight was overbooked, and my ticket was canceled due to a lack of seats. Despite t...
I would like to share the serious issues I have been experiencing with Southwind Airlines. For the past three days, I have been unable to access the company’s official website for my booking with the reservation number R1FJQM. In addition, I made several attempts to contact customer service, but no...
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