Nissan Sold Me a Car With a Repainted Fender and Refused to Provide Written Proof

Tolga · 2024-12-16T23:17:20+03:00

In September 2024, I purchased a brand-new 2024 model Nissan Qashqai from the Nissan dealership. Immediately after acquiring the vehicle, I had it inspected as a precaution, and during the inspection, it was discovered that the right front fender had been painted. After reporting this issue to the Nissan dealership, a Standox company representative examined my vehicle and confirmed that the fender had been painted. They also mentioned that they would write a report on the issue to Nissan Turkey. Following this, in numerous discussions with both the Nissan dealership and Nissan Turkey, it was acknowledged that the painting was done at the factory. Despite this acknowledgment, I requested compensation for this inconvenience and a written statement confirming that the painting was done at the factory. However, Nissan Turkey, despite having documentation, stated that they could not provide such a statement and would not take any action to address my inconvenience. It is clear that customer satisfaction is not a priority for them. The interest and care extend only until the point of sale, but unfortunately, it is non-existent afterward. They are selling a defective vehicle, and neither Nissan Turkey nor the Nissan dealership seems to care about this situation. I am preparing to take the matter to court. If no solution is provided and my inconvenience is not addressed, I am determined to pursue my rights to the fullest extent.

Nissan

Mr. Tolga Ertürk, Thank you for reaching out to us. A response from our company regarding your recent inquiry on the same subject has been shared with you. For information requests and feedback on all other matters, you can call our Smile Line. Kind regards, Nissan Turkey Customer Relations

Tolga

Hello, first of all, I would like to thank you for responding to my complaint in approximately 10 days! As for the main issue, there has been no solution offered to me by you, let's understand this first. I have contacted your smile line many times, and in our last conversation, I was told that nothing could be done. You have the call recordings, you can check them. And as I mentioned earlier, you have not offered me any solution regarding the resolution of the issue. Instead of offering a solution, you falsely respond with a message saying, "Our company's response has been shared with you." I am purchasing a vehicle thinking that the Nissan brand is reliable, and I cannot believe the treatment I am receiving. You are selling a defective new vehicle, and this is documented. Despite this, your indifference is at its peak, and your concept of customer satisfaction is truly very poor. It is clear that you will not offer a solution, so I will continue to seek my rights through legal means.