We purchased a jacket, a fleece, and two pairs of shoes from the Columbia store at Ankara Metromall. I encountered an issue with one of the shoes I bought for myself. When I tried the first pair, it felt a bit tight on the sides, so the store arranged to bring a size bigger from another branch. Upon trying the new pair, I mentioned that it felt too big, but the store attendant insisted that according to the training provided by Columbia, this size was normal and that they advised their customers accordingly. Based on this advice, I went ahead and purchased the shoes. However, after wearing them outside for a day, I found them extremely uncomfortable. My calves were aching, and it was evident that the shoes were too big and caused discomfort while walking. I reached out to Columbia regarding this issue. A store representative responded, stating that they couldn't exchange the shoes since I had worn them, but they could only inspect them. However, my complaint wasn't about any defect in the shoes but rather about being recommended and sold the wrong size. Despite clearly expressing this, they insisted that they were calling me for customer satisfaction and that nothing could be done. Disappointed with this response, I contacted customer service. I believe I spoke with a lady who seemed to be the holder of Columbia's commercial rights in Turkey. She bluntly stated that they couldn't assist me, using a rather rude tone. It seemed as if they couldn't care less about customer satisfaction. The problem here is that as a customer, I was misled, resulting in purchasing the wrong product and experiencing discomfort as a consequence. While the root of the problem lies with Columbia, I ended up being the victim, and they didn't offer any resolution. It's just a pair of shoes after all. Neither Columbia nor I will go bankrupt over this. I'll simply give them to a relative to use. However, I'm not sure if I would ever shop again from a company that easily accepts losing customers, provides terrible post-sales service, and talks to its customers in a disrespectful manner. Whether or not I would shop again, I cannot say. But I would advise others to consider the post-sales service I experienced before making a purchase.
I bought a pair of sports shoes from the Columbia store in Antalya's 5M Migros. I noticed a small black bump between the sole and leather of the left shoe after 5 days of wearing them. I didn't think much of it at first, but it began to squeak whenever I walked, eventually causing discomfort in my l...
I purchased a product from Columbia’s online store, but I needed to exchange it for a different size. Even though there is a Columbia store in Kayseri, they refused to let me exchange it there. Instead, they told me I had to ship the item back, wait for a refund, and place a new order. This is comp...
I bought a pair of Columbia shoes, and within just two months, the front of the shoes split open. I requested an inspection, expecting a resolution, but after a full month, I received no update. I finally went to the store myself to check on the status, and only then did they bother to review my ca...
I've been a big fan of Columbia jackets, and I've bought one in every color since last year. Unfortunately, one of them got a little tear, and the feathers are coming out. Even though I generally like the brand and product, my visit to Columbia's Akbatı store was a letdown. When I told the StarCity ...
I purchased a pair of Columbia waterproof shoes from Forum İstanbul AVM, expecting them to be high quality. However, the left shoe leaked water in the rain, proving that it is not actually waterproof. Since my family frequently shops at different Columbia stores, we weren’t initially sure which loc...
Comments