I initially purchased a one-week NGL subscription. Unaware that the subscription had expired, I was shocked to find that it was automatically renewed without my consent, and a charge was made to my card. I did not authorize this renewal and demand the immediate cancellation of my subscription and a full refund of the amount charged. This lack of transparency is unacceptable. If my refund is not processed promptly, I will escalate this matter through formal complaints. NGL must address this issue and ensure their subscription policies are clear and ethical to prevent further frustration for their users.
I purchased a one-week subscription on the NGL app, but even after the membership ended, I was charged repeatedly for three weeks. Despite not having an active subscription, the app continued to deduct money from my account. This is completely unacceptable, and I feel like my trust has been violate...
To be honest, I purchased a one-week NGL subscription. My first complaint is that, despite paying, I still could not see who was sending the messages, which was the main reason I subscribed. My second complaint is even worse: after my subscription ended, it was automatically renewed without my know...
I previously signed up for an NGL subscription but later decided I didn’t like the service and removed it. I then canceled my membership, expecting no further charges. However, even after cancellation, money continues to be withdrawn from my account against my will. This is unacceptable, as I no lo...
I signed up for a one-month NGL subscription, thinking it would be a simple and short-term commitment. But now I’m stuck with a service I don’t need and can’t cancel, no matter how many times I try. I’ve followed all the instructions, attempted to cancel through the app and the platform, yet every t...
By mistake, I signed up for an NGL subscription, and since then money has been withdrawn from my account. I did not intend to use this service, and I do not want to keep paying for something I never actually use. I am urgently requesting that my subscription be canceled immediately and that no furt...
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