I purchased a one-week subscription on the NGL app, but even after the membership ended, I was charged repeatedly for three weeks. Despite not having an active subscription, the app continued to deduct money from my account.
This is completely unacceptable, and I feel like my trust has been violated. I demand an immediate refund for the unauthorized charges and expect the issue to be addressed promptly.
If this matter is not resolved soon, I will be forced to file a formal complaint. NGL needs to fix their subscription system to ensure users are not wrongfully charged after their memberships expire.
I initially purchased a one-week NGL subscription. Unaware that the subscription had expired, I was shocked to find that it was automatically renewed without my consent, and a charge was made to my card. I did not authorize this renewal and demand the immediate cancellation of my subscription and a ...
I previously signed up for an NGL subscription but later decided I didn’t like the service and removed it. I then canceled my membership, expecting no further charges. However, even after cancellation, money continues to be withdrawn from my account against my will. This is unacceptable, as I no lo...
I signed up for a one-month NGL subscription, thinking it would be a simple and short-term commitment. But now I’m stuck with a service I don’t need and can’t cancel, no matter how many times I try. I’ve followed all the instructions, attempted to cancel through the app and the platform, yet every t...
I purchased a one-week NGL subscription for ₺69, but instead of stopping after a week, they keep charging me every week without my consent! I only signed up for a single-week plan, yet my account continues to be billed. I tried to cancel, but there is no clear option to stop the recurring payments,...
I subscribed to the NGL app, but shortly afterward I deleted it because I did not like the service. Despite uninstalling the app, on yesterday at 12:36, ₺99.99 was still withdrawn from my account as a subscription fee. Even more frustrating, this was not the first time — NGL has continued to charge ...
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