To be honest, I purchased a one-week NGL subscription. My first complaint is that, despite paying, I still could not see who was sending the messages, which was the main reason I subscribed.
My second complaint is even worse: after my subscription ended, it was automatically renewed without my knowledge or approval. On April 12, 2025, my card was charged, and then again on April 19, 2025, at 02:08 AM. I never authorized these renewals, and no confirmation was requested before charging my card.
I am requesting the immediate cancellation of my NGL subscription and a refund of the unauthorized charges. Customers should not be billed without their consent, especially when the service does not even provide the features it advertises.
I initially purchased a one-week NGL subscription. Unaware that the subscription had expired, I was shocked to find that it was automatically renewed without my consent, and a charge was made to my card. I did not authorize this renewal and demand the immediate cancellation of my subscription and a ...
I purchased a subscription on the NGL app, expecting to see who sent the messages, but it doesn’t provide this information. I emailed their support team twice through Gmail, but I haven’t received any response. Is this how the service is supposed to work—ignoring customers? If NGL doesn’t provide a...
I signed up for a one-month NGL subscription, thinking it would be a simple and short-term commitment. But now I’m stuck with a service I don’t need and can’t cancel, no matter how many times I try. I’ve followed all the instructions, attempted to cancel through the app and the platform, yet every t...
I signed up for NGL with the expectation that I would be able to see who asks questions. However, this feature does not work at all—there is absolutely no way to identify who is sending the questions. On top of that, the subscription system is extremely unfair. Within just one month, my account was...
I purchased a one-week subscription on the NGL app, but even after the membership ended, I was charged repeatedly for three weeks. Despite not having an active subscription, the app continued to deduct money from my account. This is completely unacceptable, and I feel like my trust has been violate...
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