I Paid for NGL but It Only Shows Phone Brands, Not Usernames

I subscribed to NGL expecting to see who was sending me anonymous messages, just as the app promised. But within the first 3 minutes of using it, I realized it was a complete letdown. The app didn’t show me any usernames—it only displayed the sender’s phone brand. That’s it. No names, no useful info, just “iPhone” or “Samsung” with zero clarity on who actually sent the messages. That’s not what I paid for.

I feel completely misled by the service. The app heavily implies it will reveal who is behind the messages, but it gives absolutely no identifying details. I requested a refund immediately, but I haven’t received anything back. I’m left with a charge for a service that doesn’t deliver what it promises.

If my refund isn’t processed promptly, I will take legal action. I have every right to get my money back for a subscription that is useless and misleading. NGL, fix this or issue a full refund now.