5
Yahya is very satisfied with the result
Resolved

New Balance 009 Shoes Fraying and Tearing

New Balance 009 Shoes Fraying and Tearing
New Balance 009 Shoes Fraying and Tearing
New Balance 009 Shoes Fraying and Tearing
New Balance 009 Shoes Fraying and Tearing
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May 02, 2024 10:09 am
60
Yahya's Thank You Message
“They did what was necessary, thank you very much.”

I bought the 009 model on 09.02.2024 and after just three months, I noticed considerable damage on both sides, with fraying and tearing at the top. I had high hopes for New Balance in terms of comfort and durability, but unfortunately, this experience did not meet my expectations. Encountering issues with my first New Balance purchase is quite disheartening. I am hesitant to select the brand again after this incident. I will be contacting customer support for warranty assistance, as the significant deformation within three months is not acceptable.

May 02, 2024 10:18 am (8 minutes after complaint)

Hello, In order to assist you, we kindly ask you to share the location where you purchased the product. Best regards, New Balance

Yahya
Yahya
May 02, 2024 4:20 pm

I bought the product from the official New Balance website.

May 02, 2024 4:44 pm

Hello, We would like to express our regret for the situation you have experienced. Regarding the matter, you can send the product for inspection following the instructions provided in the product review section on our website. Best regards, New Balance

Yahya
Yahya
May 18, 2024 11:25 pm

They did what was necessary, thank you very much.

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