On January 16, 2024, I purchased a pair of New Balance 530 sneakers from the Kanyon store for around ₺5000. After about one year of normal use, the mesh fabric on the upper part of the shoe began tearing. This is the first time I have experienced such an issue, and I cannot understand how this kind of damage could happen under normal wear. I have never subjected the shoes to rough use.
Following the problem, I sent the shoes for inspection twice through the same store. However, both times my request was rejected with no meaningful explanation. What frustrates me further is that the shoes are still under warranty, and I only asked for a fair exchange. To make matters worse, several friends of mine who faced the same problem with their New Balance 530s received positive outcomes and replacements, yet my requests were denied. This inconsistent treatment has seriously damaged my trust in the brand.
I believe a premium-priced product should not show such quality issues within such a short period, especially while under warranty. I expect New Balance to honor the warranty, approve my request for an exchange, and resolve this issue without further delay.
On 19.01.2024, I purchased a pair of New Balance 530 shoes from the Kent Park store, paying ₺5,000. Despite wearing them only a few times a week under normal conditions, the mesh part of one shoe tore within a short period of time. This is the first time I have experienced such an issue with a pair ...
I bought a pair of New Balance 530 sneakers from the Sneaks Up store in Mall of Istanbul on July 9, 2024. Less than a year later, on June 10, 2025, I had to return them due to a tear in the mesh fabric of the right shoe. I take extremely good care of my shoes and always use them cautiously, so I was...
I bought a pair of New Balance 530 sneakers from the Marmara Park store just four months ago, and I’m shocked by the quality. Despite wearing them with care, the mesh sections have already torn. I paid ₺6000 expecting durability and premium performance, yet the shoes didn’t even last a season. I se...
I bought my New Balance 530 sneakers in November, hoping to invest in long-lasting quality. Sadly, that wasn’t the case. Despite not wearing them during the winter months, the mesh sections have already started tearing — and it hasn’t even been a full year. I knew the mesh material felt thin from th...
In mid-July, I purchased the New Balance 530 sneakers from the Nişantaşı City’s AVM store. Despite wearing them only occasionally, both shoes developed tears in the mesh fabric. I returned them to the store, where an employee mentioned they frequently receive similar complaints about this model. A c...
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