I purchased a pair of New Balance 9060 black sneakers for my spouse about a year ago from the SuperStep online store, expecting high performance and durability for the price. However, our experience has been nothing short of disappointing. Despite being worn only 10–15 times and treated with extreme care, the suede sections of the shoe began to change color, developing an ugly greenish hue. No chemicals or cleaning agents were ever used—yet the black suede still discolored. To make things worse, the inner rear heel on the left shoe ripped, which is completely unacceptable for a product in this price range.
We didn’t buy a green shoe—we bought black and wanted it to remain that way. Paying nearly ₺ for a premium product, we expected longevity and quality. Instead, we got a shoe that looks worn out after light, careful use. When we submitted it for inspection, our request for an exchange or return was rejected with the generic response that it wasn’t a manufacturing defect.
I find this unacceptable and expect New Balance or SuperStep to take accountability. I either want a full refund or a replacement in a more stable color that won’t fade. The condition of this shoe does not reflect the quality New Balance claims to deliver, and customers deserve better.
I purchased a pair of New Balance 530 sneakers from the SuperStep store, expecting long-term quality from a premium brand. However, in less than a year, the shoe developed a tear — which is absolutely unacceptable for a product in this price range. I paid a considerable amount (₺) believing I was in...
I purchased a pair of New Balance 9060 in black, and despite never washing or cleaning them, the color started fading significantly. I sent the shoes in for inspection, expecting a fair resolution, but to my surprise, the request was denied without any proper justification. I have taken great care ...
I bought the New Balance 9060 for ₺9,000, expecting top-tier quality from a premium brand. But after a single wash, the color of the shoes completely changed—they turned green in multiple areas, including the laces, which now look nothing like their original color. I’ve washed other sneakers before,...
In May 2024, I purchased a pair of New Balance 9060 sneakers from the Akbatı New Balance store. These were not budget shoes—I paid a high price, expecting premium quality and durability. But in less than six months, the color of the shoes faded so badly that they now look worn out and unattractive. ...
I bought a pair of New Balance 530 sneakers from a SuperStep store, expecting high quality from such a well-known and expensive brand. However, shortly after I started wearing them, they developed a terrible odor. I take good care of my shoes and have never had this problem with any other brand befo...
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