I purchased a makeup palette from the NARS store at Kanyon, expecting the high-quality pigmentation the brand is known for. Unfortunately, the product completely failed to deliver. It lacked pigment entirely—no matter how much I applied, the colors barely showed up. It was nothing like what I had seen in store displays or online promotions.
I returned to the store and explained the issue, requesting either a refund or an exchange. To my frustration, the staff told me there was nothing they could do and that I would just have to use it “as is.” This response was extremely dismissive, especially since I’ve used many makeup brands and know what quality should look like. They treated me as if I didn’t understand how to use the product properly, which was both insulting and unprofessional.
I am deeply disappointed that NARS refuses to stand behind its own products. I won’t be purchasing from this brand again, and I will make sure to share this experience across all relevant platforms. I expect NARS to take accountability and offer a resolution—either a refund or a product replacement—immediately.
I want to report my frustration and disappointment with a purchase I made at the NARS Cosmetics store in Emaar AVM. When I entered the store, I clearly explained to the consultant that I have naturally dark-toned lips and that red lipsticks often appear burgundy on me. I asked specifically for a pro...
After being satisfied with the NARS Climax mascara I purchased from Sephora, I decided to try the NARS Climax Extreme mascara and bought it from the NARS store at Emaar. Unfortunately, the experience was completely disappointing. From the moment I applied it, the formula proved far too wet—it instan...
I purchased a Nars Orgasm Blush from the Nars store in Emaar just two days ago. The product was completely unused and still sealed in its original packaging. However, when I went to return it the very next day, the store staff refused, stating that “due to company policy” they do not accept returns....
Today around 4:00 PM, I visited the NARS store in Akmerkez intending to purchase a liquid blush. As I walked in, I noticed there were no staff actively helping customers. One person was sitting behind the counter, and when I asked about the price, they didn’t even bother to stand up—instead, they sh...
I recently purchased a NARS foundation from Sephora after a sales associate persistently recommended it. She went out of her way to convince me it was perfect for my skin, insisting that it provided hydration and should be applied with my hands for best results. Trusting her expertise, I bought it. ...
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