After being satisfied with the NARS Climax mascara I purchased from Sephora, I decided to try the NARS Climax Extreme mascara and bought it from the NARS store at Emaar. Unfortunately, the experience was completely disappointing. From the moment I applied it, the formula proved far too wet—it instantly transferred to my upper eyelids and continued to smudge underneath my eyes every time I blinked. I demonstrated this issue in person at the store.
The sales associate told me there was nothing she could do and that the store manager would arrive later in the day. To her credit, the manager did show up shortly after. I again demonstrated the problem by applying the product, showing exactly how it smudged and failed in real use. I didn’t ask for a refund—my only goal was a fair exchange if the product was indeed faulty.
When I was asked for a receipt, I admitted I didn’t have it with me. Like many regular shoppers, I don’t keep physical receipts for every purchase. However, I explained that my transaction was recorded in the system. Despite this, they refused to help. What’s worse is the tone and attitude—dismissive, as if I was causing a scene rather than showing a clear defect.
I expect much better service from a brand like NARS. The store has surveillance footage of me testing the product, and their system holds a record of my purchase. I’m not just frustrated with the mascara—I’m frustrated with how I was treated. I request a proper resolution through product exchange or store credit based on the documented issue. The images clearly show the difference between the reliable product on the left and the smudgy mess caused by the Climax Extreme on the right.
Five or six months ago, I purchased several products, including the Nars Climax Mascara Duo, from the Nars Cosmetics store on Bağdat Caddesi. The store associate assured me at the time that as long as I didn’t open the mascara, it would remain in perfect condition and not dry out. Trusting their adv...
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I want to report my frustration and disappointment with a purchase I made at the NARS Cosmetics store in Emaar AVM. When I entered the store, I clearly explained to the consultant that I have naturally dark-toned lips and that red lipsticks often appear burgundy on me. I asked specifically for a pro...
I purchased a Nars Orgasm Blush from the Nars store in Emaar just two days ago. The product was completely unused and still sealed in its original packaging. However, when I went to return it the very next day, the store staff refused, stating that “due to company policy” they do not accept returns....
I recently purchased a NARS foundation from Sephora after a sales associate persistently recommended it. She went out of her way to convince me it was perfect for my skin, insisting that it provided hydration and should be applied with my hands for best results. Trusting her expertise, I bought it. ...
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