I purchased a Nars Orgasm Blush from the Nars store in Emaar just two days ago. The product was completely unused and still sealed in its original packaging. However, when I went to return it the very next day, the store staff refused, stating that “due to company policy” they do not accept returns.
At the time of purchase, no one informed me of this policy, and there was no mention of it on the receipt or in-store signage. I made the purchase in good faith, assuming that an unopened, unused product could be returned within a reasonable time frame.
This practice is unfair and goes against basic consumer rights. I request that Nars immediately review this matter and process the return for my unused product. Customers should be clearly informed about non-returnable items before purchase, not after the fact.
I purchased a Nars Orgasm Liquid Blush from the Nars store in İzmir İstinyePark. At the store, I was told to twist the cap before use, and I was able to apply it without any issues the first couple of times. However, after only two uses, I placed the blush in my travel bag, and when I opened it late...
I want to report my frustration and disappointment with a purchase I made at the NARS Cosmetics store in Emaar AVM. When I entered the store, I clearly explained to the consultant that I have naturally dark-toned lips and that red lipsticks often appear burgundy on me. I asked specifically for a pro...
After being satisfied with the NARS Climax mascara I purchased from Sephora, I decided to try the NARS Climax Extreme mascara and bought it from the NARS store at Emaar. Unfortunately, the experience was completely disappointing. From the moment I applied it, the formula proved far too wet—it instan...
I purchased a makeup palette from the NARS store at Kanyon, expecting the high-quality pigmentation the brand is known for. Unfortunately, the product completely failed to deliver. It lacked pigment entirely—no matter how much I applied, the colors barely showed up. It was nothing like what I had se...
Five or six months ago, I purchased several products, including the Nars Climax Mascara Duo, from the Nars Cosmetics store on Bağdat Caddesi. The store associate assured me at the time that as long as I didn’t open the mascara, it would remain in perfect condition and not dry out. Trusting their adv...
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