On August 2, 2024, I purchased a product from abroad through N11, but the delivery date has been repeatedly postponed. They claim it is detained at customs. I have individuals waiting for this goods, and I committed to produce it by the expected date. Now I'm ashamed since the goods hasn't arrived and they keep delaying it. There has been no progress for several days. The merchandise was shipped via World Express, and the customs process has been running for a week. There has been no progress since August 16. Could you please fix this problem?
The order number 209852339433, placed on February 28, 2024, from N11.com, still hasn't been shipped. We've reached out to the seller through the "Ask a Question" section, but haven't received any response. Despite contacting N11 customer relations 5-6 times, we've been repeatedly assured that the ma...
I used N11 to place an order on October 4, 2024. The order number was 203696614931. Even though I hadn't received the package, I got an email telling ...
I shopped at N11 on January 30th, and at that time, the estimated shipping date was February 7th. Since the product was international, this seemed acceptable when I placed the order. However, when I checked today, the shipping date had changed to February 27th, and it keeps getting delayed. The sell...
Hello, I bought something from N11 on January 13, 2024, and decided to cancel it on the same day. Even though I had canceled my order, the item was still sent to me, and I made it clear that I would not accept it when it arrived. I still haven't received my refund, even though the shipping company s...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
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