Hello, I bought something from N11 on January 13, 2024, and decided to cancel it on the same day. Even though I had canceled my order, the item was still sent to me, and I made it clear that I would not accept it when it arrived. I still haven't received my refund, even though the shipping company sent the item back to the sender. I reached out to customer service, but unfortunately, they were unable to provide a solution. I need a solution to this problem. I never expected to encounter such a frustrating issue.
The order number 209852339433, placed on February 28, 2024, from N11.com, still hasn't been shipped. We've reached out to the seller through the "Ask a Question" section, but haven't received any response. Despite contacting N11 customer relations 5-6 times, we've been repeatedly assured that the ma...
I am experiencing several issues with the return process on N11. I initiated a return request on January 24, 2025, and the designated courier company, Kargoist, informed me that they would pick up the item from my address on January 27, 2025, with a scheduled appointment. However, the courier did no...
I attempted to return a product I bought from N11, but the seller refused the return, and I never received the product back. I have been waiting for a solution ever since. When I reach out to the seller, they send me to N11's customer service, but then N11's customer service tells me to contact the ...
I used N11 to place an order on October 4, 2024. The order number was 203696614931. Even though I hadn't received the package, I got an email telling ...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
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