On July 13, 2023, I booked a flight from Rome to Amsterdam with Ita Airways for July 20, 2023, through the company's e-commerce website tr.mytrip.com, with order number MDKVD6 and seat 18A, at a cost of 7,245 TL. After receiving bank confirmation on the payment page, I canceled the transaction without logging in. Five minutes later, I repurchased the same flight with the same order number MDKVD6 and seat 18A for 7,179 TL through the same website. From my bank transactions, I realized that 7,245 TL were also debited for the first transaction.
I contacted the company, requesting the cancellation of the ticket with order number MDKVD6 and the refund of my money. They reported the situation to the airline and responded by email a week later. The airline rejected my request. When I tried to contact them again through the website, they did not assist me in any way, simply repeated the same information, and then hung up. How can transactions be carried out without an authorization code? This is an error on your website, and the responsibility for the refund lies with you. How is it possible for the same seat to be sold twice to the same person? I have received no answers and no support. On the contrary, I am experiencing more stress and inconvenience. I thought it was a trustworthy website, so I proceeded with the transaction, but I was mistaken. I demand the immediate cancellation and refund of the transaction that was sold without my consent and twice for the same seat to the same person.
On August 12, 2023, I reserved a ticket for my Kuala Lumpur to Bali Denpasar flight for 4249 TL. Mytrip.com does not accept payment methods requiring 3D-Secure authentication or an authorization code. Upon clicking 'Complete Payment,' the payment was processed without authorization, resulting in the...
I booked a ticket worth 4249 TL for my flight from Kuala Lumpur - Bali Denpasar on 12.08.2023. They do not use 3D Secure payment or any payment method that requires a confirmation code for payment. When I clicked on the complete payment option, the payment was completed directly without confirmation...
I attempted to buy a flight ticket on Mytrip. The first time, the website showed “transaction failed.” I tried again—same error message. But when I checked my bank account, I saw that I was charged twice for the same booking attempt, even though I never received a confirmation. I contacted Mytrip c...
On September 19, 2025, at around 11:00 a.m. (U.S. time), I purchased round-trip flights from Istanbul to Athens (departing October 8, returning October 11) for two passengers via the Mytrip.com app. Our reservation code is 1087-977-076, and the tickets were issued for J** H***** and spouse**. I paid...
On 23.08.2025, I attempted to purchase a Pegasus Airlines ticket through Mytrip’s website. While completing the booking, I witnessed the ticket price increase five times within seconds. Initially, the same ticket was listed at 3.800₺ on Pegasus’s own site, but due to technical issues there, I could ...
Comments