MyIQ App Charging After Trial - Cannot Access Account To Cancel

My name is Art, and I am writing as the parent of a minor regarding repeated unauthorized charges and the inability to manage or cancel a subscription on myIQ. A few months ago I had the same kind of issue on my own MyIQ account, which resulted in a long email exchange with support and, eventually, a manual cancellation from their side. I was shocked to discover that a very similar situation has now occurred on my daughter’s account. My daughter paid €0.50 inside the MyIQ app on her phone in November 2025 for what was clearly presented as a one‑time trial test. That was the only payment she intentionally made. After completing the test, she cancelled within the trial period and removed the app from her phone. She has not used the service since then and did not knowingly subscribe to any ongoing plan. Despite this, I have now discovered new charges on her bank card. On 19 February 2026, two separate charges of €0.50 were taken within minutes, and on 26 February 2026, another charge of €30 was debited. I also suspect that there may have been charges in December 2025, but I currently cannot see the 2025 bank statement online; I will provide these as soon as I can access them. In total, at least three unauthorized charges have already been taken, and there may be more once I can review the full history. What makes this situation even worse is that it is impossible to access or manage my daughter’s account in order to cancel anything. When I try to log in to her account on the myIQ website, I receive a message that the user does not exist. She originally logged in through Google, so there is no password that we can use, and the app is already deleted from her phone. In practice, money is being charged from her card even though there is no accessible account where we can see, manage or cancel any subscription. In light of the above, I formally request the following: an immediate full refund of all unauthorized charges made on my daughter’s card, including the €0.50 charges and the €30 charge, as well as any additional charges that may be identified once the full 2025 statements are available; immediate cancellation of any subscription or recurring payment linked to her data; written confirmation that the subscription has been cancelled; and complete deletion of her card details and billing information from your systems so that no further charges can be taken.